Strategic Training Course Workshop on Service Delivery Surveys
Gain the skills you need to advance your career. This course offers hands-on learning, expert guidance, and real-world applications designed to help you grow.
Course Overview
| Course Title | Strategic Training Course Workshop on Service Delivery Surveys |
| Organization | Tech For Development (T4D) |
| Venue | Tech For Development (T4D) Training Center along Tala Road, Runda, Nairobi |
| Duration | 10 days |
| Target Industries |
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| Target Job Roles |
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| Course Fees (Face-to-Face) | USD 2,200/KES 150,000 (Exclusive of VAT) |
| Course Fees (Virtual) | |
| Training Modes | Virtual and face-to-face training |
| Payment | Payment should be made to the Tech For Development (T4D) bank account on or before the start of the course |
| Accreditation | Tech For Development Certificate of Course Completion |
Course Overview
This comprehensive course is a comprehensive course aimed at equipping participants with the essential skills and knowledge required to effectively design, implement, and analyze service delivery surveys. This course covers a wide range of topics, including the formulation of survey objectives, development of questionnaires, and application of various data collection methods. Participants will learn to manage and process data, interpret results, and address common challenges. The workshop emphasizes practical case studies from diverse sectors, providing insights into real-world applications and solutions. By the end of the course, participants will be proficient in utilizing survey results to inform decision-making, ensuring ethical and legal considerations are met throughout the survey process.
Duration
10 days
Target Audience
- Policy makers and program managers
- Researchers and data analysts
- Survey designers and implementers
- Public and private sector professionals involved in service delivery
- Non-governmental organizations (NGOs) and international agencies
Organizational Impacts
- Improved quality of service delivery data collection
- Enhanced capacity to make data-driven decisions
- Strengthened ability to design and implement effective surveys
- Better alignment of services with user needs and expectations
Personal Impacts
- Increased expertise in survey design and implementation
- Enhanced skills in data analysis and interpretation
- Greater ability to contribute to policy-making and program improvements
- Boosted confidence in managing and executing service delivery surveys
Course Objectives
- Understand the principles and methodologies for designing effective service delivery surveys.
- Develop skills in implementing and managing service delivery surveys.
- Learn to analyze and interpret survey data to drive service improvements.
- Gain practical experience through case studies and hands-on exercises.
- Explore best practices and tools for ensuring survey accuracy and reliability.
Course Modules
Course Outline
Module 1: Introduction to Service Delivery Surveys
- Definition and Purpose of Service Delivery Surveys
- Types of Service Delivery Surveys
- Key Components of Service Delivery Surveys
- Importance in Policy and Program Evaluation
- Case Study: Implementation of Service Delivery Surveys in a Healthcare Setting
Module 2: Designing a Service Delivery Survey
- Formulating Survey Objectives
- Identifying Key Stakeholders
- Designing the Survey Instrument
- Sampling Methods and Techniques
- Case Study: Designing a Survey for Educational Services
Module 3: Questionnaire Development
- Writing Effective Survey Questions
- Types of Questions: Closed vs. Open-Ended
- Question Sequencing and Flow
- Pretesting and Pilot Testing
- Case Study: Developing a Questionnaire for Public Transport Services
Module 4: Sampling and Data Collection Methods
- Determining Sample Size
- Probability vs. Non-Probability Sampling
- Data Collection Techniques: Face-to-Face, Phone, Online
- Ensuring Data Quality and Reliability
- Case Study: Sampling Strategies for a National Health Survey
Module 5: Data Management and Processing
- Data Entry and Validation
- Data Cleaning and Transformation
- Handling Missing Data
- Data Storage and Security
- Case Study: Managing Data from a Large-scale Education Survey
Module 6: Analyzing Service Delivery Data
- Descriptive Statistics and Data Visualization
- Inferential Statistics and Hypothesis Testing
- Identifying Trends and Patterns
- Comparative Analysis Across Different Service Areas
- Case Study: Analyzing Data from a Public Health Service Survey
Module 7: Interpreting Results and Reporting
- Summarizing Findings
- Crafting Clear and Concise Reports
- Visualizing Data for Effective Communication
- Recommendations and Actionable Insights
- Case Study: Reporting Results of a Social Services Survey
Module 8: Addressing Challenges and Limitations
- Common Issues in Service Delivery Surveys
- Strategies for Overcoming Response Bias
- Handling Incomplete or Inaccurate Data
- Addressing Cultural and Linguistic Barriers
- Case Study: Challenges in Conducting a Survey in a Conflict Zone
Module 9: Utilizing Survey Results for Decision Making
- Integrating Survey Results into Policy Formulation
- Stakeholder Engagement and Feedback
- Monitoring and Evaluating Service Delivery Improvements
- Continuous Improvement and Follow-Up Surveys
- Case Study: Using Survey Results to Enhance Public Health Policies
Module 10: Ethical and Legal Considerations
- Informed Consent and Confidentiality
- Data Protection Regulations and Compliance
- Ethical Issues in Survey Design and Implementation
- Ensuring Transparency and Accountability
- Case Study: Ethical Considerations in a Global Humanitarian Survey
Course Administration
Methodology
Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued a Tech For Development Certificate of Course Completion certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at the Tech For Development Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation & Airport Transfer
Arranged upon request.For reservations contact the Training Officer:
Email: letstalk@techfordevelopment.com
Phone: (+254) 790 824 179
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our T4D Training Centre or at a convenient location.
Payment
Payment should be transferred to the T4D account through a bank on or before the start of the course. Send proof of payment to letstalk@techfordevelopment.com.
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