Course Outline

Module 1: Introduction to Kotter's Model

• Understanding the role of IT in organizational change.
• Overview of Kotter's 8-Step Change Model.
• The challenges and opportunities of IT-driven changes.

Module 2: Creating Urgency

• Identifying the need for urgency in Implementing IT in the organization processes.
• Identifying triggers that necessitate IT-driven changes.
• Analyzing the impact of IT changes in the Organization.
• Case Study (Competitive advantage) Postal Corporation of Kenya vs Fargo Courier, IBM and Apple

Module 3: Building a Guiding Coalition

• Forming a cross-functional team of IT experts, stakeholders, and leadership.
• Technique of building a collision
• Defining roles and responsibilities within the coalition.

Module 4: Forming a Vision and Initiatives for IT Transformation

• How to Align the IT changes with organizational goals.
• Mapping out initiatives that use technology to achieve the vision of the organization.
• How to Develop a strategic vision on how to achieve the changes.
• Define the benefits and outcomes of the changes

Module 5: Enlisting IT Change Champions

• How to Identify tech-savvy employees as change champions.
• Equipping champions to communicate IT benefits effectively.
• How to make sure the Champions help others in implementing changes.

Module 6: Enabling Action and Overcoming IT Barriers

• Identify potential obstacles to the IT-driven changes
• Strategies for overcoming the obstacles.
• Addressing resistance to IT changes and misconceptions.

Module 7: Sustaining IT Change and Continuous Improvement

• Integrating feedback mechanisms for the ongoing IT enhancements.
• Promoting a culture of adaptability, learning and IT innovation.
• Design an IT plan for long-term success.

Module 9: Institutionalizing IT Changes

• Making IT changes a permanent part of organizational practices.
• Updating policies, procedures, knowledge and documentation to reflect the new systems and technologies.
• Ensure that the changes become the new way of doing things
• Establishing feedback mechanisms for continuous improvement in IT